Managing employee benefits is a complex task, especially for growing companies in the digital health space. When our client, a provider of innovative in-home care and supplemental health services, began to encounter challenges with their benefits management process, they turned to Work Friendly for a solution.
What followed was a strategic transformation that achieved not only operational efficiency but also strengthened employee trust and satisfaction. Here’s how we made it happen.
The Challenge
Our client was experiencing significant roadblocks in managing their employee benefits, particularly during open enrollment. With rapid growth and increasing demand for streamlined administration, their dependency on an external broker was leading to inefficiencies. Employees faced confusion during benefit enrollment, response times for inquiries were slow, and hidden errors in benefits deductions and contribution structures were affecting overall transparency and trust.
The objective was clear: improve efficiency, reduce costs, and enhance the employee experience.
The Solution
At Work Friendly, we believe in a people-centric strategy that prioritizes both operational efficiency and workforce needs. We implemented a holistic approach to transform their benefits management. Here’s a closer look at the key steps we took:
1. HRIS Transition
The first step was to integrate benefits management directly into Gusto, the client’s existing HR management system. By transitioning away from an external broker, our client gained end-to-end control over their benefits administration.
Key Impacts:
- Improved Administrative Efficiency: Processes were streamlined, and response times for employee inquiries were significantly reduced.
- Enhanced Employee Experience: Employees could easily access benefits information and self-serve through Gusto’s intuitive portal, reducing confusion during enrollment.
At Work Friendly, we can prioritize making use of your existing platforms to ensure they work harder and smarter for your teams.
2. Uncovering & Correcting Errors
During the transition, our team conducted an extensive audit of their benefits management system. This revealed two major discrepancies:
- Employees were still being charged for discontinued benefits.
- Contributions for plans were misaligned with the company’s internal policies and market standards.
Key Impacts:
- Restored Accuracy: Deductions for discontinued benefits were stopped immediately, and employees were reimbursed for any overpayments.
- Employee Trust: By proactively rectifying these issues, leadership demonstrated their commitment to employee well-being, strengthening trust and satisfaction.
We ensure your operations are both efficient and effective, conducting thorough audits to guarantee accuracy in the benefits you offer.
3. Redesigning the Contribution Strategy
Our detailed review of the benefits contribution structure uncovered inconsistencies that had been overlooked by the external broker. We worked closely with our client to realign their strategy to ensure compliance and fairness.
Key Impacts:
- Corrected Contributions: Rates were adjusted to accurately reflect internal policies and industry standards.
- Improved Transparency: Employees gained a clear understanding of their benefits costs, reducing confusion and encouraging greater engagement.
Our services not only meet regulatory requirements but also identify discrepancies, providing actionable strategies for resolution.
4. Seamless Open Enrollment
With the transition complete and errors resolved, we assisted the client in executing a smooth, hassle-free open enrollment process.
Key Impacts:
- Smooth Rollout: Enrollment was completed on schedule, with a significant reduction in employee inquiries and high satisfaction levels.
- Engaged Employees: Gusto’s user-friendly interface empowered employees to review their options and make informed decisions with ease.
Our holistic approach ensures your open enrollment process is clear, efficient, and well-received by employees.
The Results
By partnering with Work Friendly and transitioning to Gusto, this digital health solutions provider achieved:
- Full Control Over Benefits Administration: Eliminating reliance on an external broker improved efficiency and reduced costs.
- Enhanced Employee Trust and Transparency: Proactive error correction and clear communication strengthened the bond between leadership and employees.
- Higher Employee Engagement and Satisfaction: Employees had access to a simplified process for reviewing and selecting benefits, resulting in a smoother enrollment experience.
These changes not only solved immediate challenges but also laid a solid foundation for ongoing success in benefits administration.
Work Friendly’s Proven Approach to Success
This case study highlights the value of partnering with Work Friendly to transform your benefits administration. By leveraging strategic insights, cutting-edge platforms like Gusto, and a people-first mindset, we help businesses streamline processes, boost efficiency, and enhance the employee experience.
Thinking of simplifying your own benefits administration? Contact us today to learn how Work Friendly can help your organization achieve similar success!
