Recruiting top talent is a significant challenge for any innovative company, but for a leading medical device organization dedicated to providing advanced, data-driven monitoring solutions, the stakes are even higher. Their mission to revolutionize healthcare relies on attracting the brightest minds in engineering, science, and medical technology. However, inefficiencies in their recruitment processes were hindering growth and threatening their ability to secure the talent necessary to fulfill their ambitions.
Here’s how Work Friendly partnered with this forward-thinking company to transform their talent acquisition strategy, streamline processes, and improve hiring outcomes.
The Problem
Although this medical device company had a reputation for innovation and excellence, their recruitment process painted a different picture. Chaotic workflows and a lack of structure resulted in frustrations for leadership, hiring managers, and candidates alike. The disorganization posed serious challenges:
- Recruitment inefficiencies slowed down hiring timelines.
- Interviewers often felt unprepared, leading to drops in candidate confidence.
- Candidates experienced a subpar interview process, reducing offer acceptance rates.
- Poor applicant tracking and unoptimized HR tools compounded the stress on HR teams.
Without intervention, these issues risked undermining their ability to deliver on the company’s mission of “Better Health Data for All®.”
The Solution
Recognizing these challenges, Work Friendly implemented a complete recruitment overhaul, addressing both the root causes and symptoms of the organization’s hiring concerns. Here’s what we did to transform their hiring strategy:
1. Streamlined Recruitment Processes
We started by revamping and restructuring the entire recruitment workflow. This included introducing a dedicated Talent Acquisition Specialist to handle high-touch operations and standardizing the hiring process. By eliminating disorganization and setting clear expectations for leadership and hiring managers, we created a hiring system designed for scalability and growth.
- Talent Acquisition Support: Brought in a Talent Acquisition Partner to focus exclusively on the company’s needs and develop a cohesive strategy.
- Structured Job Posting Requests: Created a standardized request system to streamline the way hiring managers submitted job postings.
2. Conducting an In-Depth Recruitment Audit
Our team performed a comprehensive Talent Acquisition Audit to identify inefficiencies and areas for improvement. This included:
- Evaluating application and resume submission processes.
- Assessing interview quality and improving preparedness for hiring managers.
- Ensuring legal and compliance standards were met during the recruitment process.
- Auditing the Applicant Tracking System (ATS) to pinpoint opportunities for optimization.
The audit revealed critical areas requiring attention, allowing us to create a tailored plan for sustainable success.
3. Improving Applicant Screening and Interview Quality
A lack of preparation among interviewers and inconsistent evaluation methods led to a poor candidate experience. Here’s how we changed that:
- Provided comprehensive training to interviewers, equipping them with the skills and knowledge to conduct effective evaluations.
- Developed approved interview guides and updated internal communication templates for better preparation.
- Enhanced the ATS system to improve applicant tracking and reduce dependency on external recruiters.
By optimizing their use of Greenhouse, the existing ATS, we minimized redundancies and made the hiring process smoother and more efficient.
4. Enhancing Candidate Experience
Creating a top-notch candidate experience was a top priority. To achieve this, we:
- Reviewed the candidate interaction process, from initial communication to final offer.
- Updated email templates to streamline communication and reduce delays.
- Introduced an onsite interview guide to ensure consistent practices across teams.
- Conducted thorough post-interview follow-ups, defining clear points of contact and maintaining ongoing communication with candidates throughout the process.
These changes boosted the company’s offer acceptance rate significantly, ensuring they could secure top talent for their open roles. Candidates left with a positive impression of the company, which improved the employer brand within their industry.
5. Reducing Costs and Maximizing Efficiency
One of the client’s biggest wins was reducing their company’s reliance on external recruiters by optimizing internal workflows and improving the expertise of their hiring team. This not only increased cost efficiency but also empowered the internal recruiting team to take ownership of the process, eliminating the risks associated with outsourcing.
The Results
Work Friendly’s holistic strategy delivered impactful, measurable results, setting this medical device company on the path to long-term success:
- Order out of chaos: The recruitment process was transformed into a standardized, efficient system.
- Higher performance: Leadership and hiring managers now enjoy better-organized workflows, while candidates appreciate thoughtful, engaging interactions.
- Improved offer acceptance rate: Candidates received a seamless, professional experience with clearer communication, leading to an increase in accepted offers.
- ATS optimization: By maximizing the functionality of their current ATS, the company eliminated unnecessary spending and improved efficiency.
Our client’s interviewers now feel prepared, confident, and energized as they evaluate candidates. Most importantly, the company is successfully attracting and retaining the top talent they need to continue delivering cutting-edge healthcare solutions.
A Winning Collaboration
At Work Friendly, we’re dedicated to partnering with forward-thinking organizations looking to align their business practices with their mission and vision. For this pioneering medical device company, our tailored, strategic interventions have ensured they can secure the talent necessary to achieve their ambitious goals.
If your company is facing challenges in recruitment, we’re here to help. Contact us today to learn how our expertise can transform your recruitment process and take your hiring strategy to the next level.
